Frequently Asked Questions

Our watches are assembled by specialist manufacturers in Asia to our specification, using Japanese quartz movements and stainless steel cases. Every model is quality-checked before it is dispatched to you.

We are honest about what we are: a curated watch retailer offering well-built, well-designed watches at accessible prices. We use the same movement families and materials as far more expensive brands, and we do not claim a heritage we do not have.

Delivery estimates are counted from dispatch rather than from your order. Germany, France and the UK are typically 7–12 business days; the United States is typically 8–14; other international destinations are typically 10–20.

Carrier tracking systems can take 24–48 hours to register a new parcel. If your number still shows nothing after two days, contact us and we will check it with the carrier.

No. Guest checkout is fully supported and you will still receive order confirmation and tracking emails. Creating an account is optional and simply keeps your order history and addresses in one place.

Use the tracking page with your SEIGEM order number, which is in your confirmation email and looks like SG-10001. Guests also receive a private tracking link by email that does not require an account.

All major debit and credit cards, plus Apple Pay and Google Pay where your device and region support them. Payment is processed securely by Whop; we never see or store your card details.

Yes. Card details are entered directly into a PCI-compliant payment form and are never transmitted to or stored on SEIGEM's servers. We store only the payment reference needed to reconcile your order.

Prices are set in euros and charged in euros. Your bank may apply its own conversion rate and any foreign transaction fee, which we do not control and cannot refund.

Every model lists its exact rating on the product page. Most are rated 3 ATM, meaning splash resistant — fine in rain or while washing your hands, but not for swimming or showering.

Two years against manufacturing defects in the movement. It does not cover accidental damage, water damage beyond the stated rating, or normal wear to straps. Batteries are consumable and not covered.

Yes, within 30 days of delivery if it is unworn and in its original packaging. See the returns page for the full process and refund timelines.

We accept orders to most countries and territories worldwide. Standard international shipping is €6.90, with delivery estimates shown at checkout. Some destinations may not be serviceable for a particular watch; we confirm availability before dispatch and contact you if we cannot fulfil your order.

For Germany, France and the UK, VAT is included in the displayed price. For other international destinations, local VAT, import taxes or duties may be collected by your local authorities on delivery. US customers may owe state-level sales or use tax.

Email us within two hours of ordering and we can usually change the address or cancel before dispatch. If your order has already shipped, use the standard returns process — your 30-day window still applies.

Straps and bracelets are covered for 90 days against manufacturing defects such as a faulty clasp. Normal wear, creasing and stretching are not covered.

Wipe the case with a soft dry cloth, keep leather straps away from water, and avoid leaving the watch in direct sun or extreme heat. Have the battery replaced by a watchmaker to preserve the case seal.

Email support@seigem.com. We reply within one business day, Monday to Friday, and every message is answered by our own team.